Return Policy
At Photograph this, we are committed to delivering premium art pieces that you will cherish for years to come. We understand that purchasing artwork online can be a leap of faith, so we strive to make your experience as seamless and worry-free as possible.
30-Day Satisfaction Guarantee
We stand behind our work and offer a 30-day, no-questions-asked return and exchange policy. If you're not completely satisfied with your purchase, simply return the print in its original, perfect condition along with proof of purchase within 30 days of the purxchase date. Once we receive the returned item, we'll process your refund and credit the original payment method (e.g., credit card, PayPal).
Exceptions to Our Return Policy
Please note that we are unable to accept returns or exchanges on custom orders, oversized prints, or wholesale purchases, as these items are made specifically for you.
How to Initiate a Return
To start the return process, please send an email to ma**@ph*************.com with your name and order number, and we’ll provide you with further instructions. If your purchase was made through our Etsy page, please contact us via Etsy messenger.
Customers are responsible for return shipping costs and PayPal fees, which are non-refundable. We strongly recommend using a trackable shipping service and purchasing insurance for your return. Unfortunately, if your return is lost in transit, we will not be able to issue a refund.
Damaged or Misprinted Products
In the unlikely event that your product arrives misprinted or damaged, please contact us at ma**@ph*************.com with photos of the full print, the damage, and the packing slip. We will send a replacement print as quickly as possible.
Order Cancellations
If you need to cancel your order, please contact us via our contact page within one hour of placing your order. Include your name and order number. Unfortunately, we cannot cancel orders after this one-hour window.
Price Adjustments
Please note that we do not offer price adjustments after a purchase has been made, regardless of whether the item has been shipped.